Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at darkdesiresonline@gmail.com.

If your return is accepted, instructions on how and where to send your package will be supplied to you . Items sent back to us without first requesting a return will not be accepted. Buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition. 

You can always contact us for any return question at darkdesiresonline@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Payment Disputes & Chargebacks Policy

All payments are processed securely via Shopify Payments (powered by Stripe).

By completing a purchase, the customer agrees that:

  • Orders are authorised at the time of checkout

  • Goods are produced, allocated, or dispatched based on that authorisation

  • Any issues relating to an order must be raised with us prior to initiating a payment dispute or chargeback

If a chargeback or payment reversal is initiated after an order has been dispatched or delivered, and the goods are not returned, this will be treated as unauthorised retention of goods.

In the event of a dispute, we reserve the right to submit all relevant evidence to the payment provider, including but not limited to:

  • Order confirmation and checkout authorisation

  • Proof of dispatch and delivery confirmation

  • Tracking records and carrier documentation

  • Customer communication history

  • This published policy, accepted at checkout

Where a chargeback is raised without return of goods, we may:

  • Contest the chargeback with the payment provider

  • Recover costs associated with the dispute, including shipping and chargeback fees and or instigate legal remedy. 

  • Restrict or block future purchases

Customers are encouraged to contact us directly to resolve any concerns. Most issues can be resolved quickly without involving the card issuer.